Managed services
AV maintenance with fixed response times.
Kooijman Connection manages audiovisual systems, meeting rooms and security under a maintenance contract in four levels. Fixed response times from 1 to 8 hours, preventive maintenance and one number for faults. Also for systems we did not install.
What does a maintenance contract cover?
- Meeting rooms
- Microsoft Teams Rooms, Zoom Rooms, cameras, microphones and control.
- Audio
- Sound systems, wireless microphones, DSP and amplifiers.
- Video
- Displays, LED walls, projection and digital signage.
- Security
- CCTV, recorders and access control.
- Lighting
- Lighting installations, DMX and control.
- Updates and monitoring
- Keeping firmware and software current, and where possible spotting faults before you notice them.
Four levels, one point of contact.
Scenario · a system fails
Gold · Office hours
- Engineer respondswithin 2 hours
- Engineer on sitewithin 1 working day
- Maintenance
- Twice a year
- Review
- Every six months
- Replacement equipment
- Included
- Monitoring & updates
- Included
- Lifecycle advice
- Included
Response times within the package’s availability. Final agreements are set out in your SLA.
Compare all packages
| Item | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Availability | Office hours | Office hours | Office hours | 24/7 emergency line |
| Response time | 8 hours | 4 hours | 2 hours | 1 hour |
| On site | 5 working days | 2 working days | 1 working day | 24 hours, weekends too |
| Preventive maintenance | Once a year | Once a year | Twice a year | Twice a year |
| Review | Yearly | Yearly | Every six months | Quarterly |
| Replacement equipment | — | ● | ● | ● |
| Monitoring and proactive updates | — | — | ● | ● |
| Lifecycle advice | — | — | ● | ● |
What determines the price of AV maintenance?
- 01
Number of systems and rooms
Every room and system counts towards maintenance and monitoring.
- 02
Package
Shorter response times and faster on-site help take more capacity.
- 03
Availability
Office hours or a 24/7 emergency line.
- 04
Age and condition
Older or unknown equipment needs more attention, or an update first.
- 05
Monitoring
Whether systems can be followed remotely, for example through Teams Rooms Pro.
- 06
Locations
One building or several sites across the Benelux.
References
Worked on
04 · How we start
- 01
Inventory
We map your systems, including those we did not install.
- 02
Choose a package
Bronze to Platinum, depending on how critical your rooms are.
- 03
Connect
Where possible we link to Teams Rooms Pro, Poly Lens or Crestron XiO Cloud.
- 04
Review
We regularly go over faults, maintenance and replacement.
Frequently asked questions about AV maintenance
01What does an AV maintenance contract cost?
It depends on the number of systems, the package, availability (office hours or 24/7) and the condition of the equipment. After an inventory you receive a proposal with a fixed annual price.
02How quickly do you respond to a fault?
That is set in your package: within 8 hours on Bronze, 4 hours on Silver, 2 hours on Gold and 1 hour on Platinum. An engineer is on site within 5 working days (Bronze) up to 24 hours, weekends included (Platinum).
03What is the difference between warranty and a maintenance contract?
Our installation work carries a 12-month warranty after handover; products carry the manufacturer’s warranty. Warranty covers defects; a maintenance contract adds fixed response times, preventive maintenance, updates and, from Silver up, replacement equipment.
04Do you also manage systems installed by someone else?
Yes. We start with an inventory of what is there and its condition. Then we advise which package fits and what may need updating first.
05What is an SLA?
A service level agreement: the terms in your management contract on availability, response time, time until an engineer is on site, and maintenance. Kooijman Connection sets these per package.
Which package suits your rooms?
That depends on the number of systems and how critical they are. After an inventory you receive a proposal with an annual price.
Request an inventory